Welcome to Fresh Hub, accessible at freshhub.ug. We respect your privacy and are committed to protecting your personal information. This privacy policy outlines our practices regarding the collection, use, and sharing of your information through our website.

1. Information We Collect

  • Account Information: When you create an account, we collect information such as your name, email address, and any other information you provide.
  • Order Information: We collect information related to your orders, including your address and payment information, to process and fulfill your orders.
  • Visitor Information: We track the number of visitors to our website to understand better and serve our users.

2. Use of Information

  • Order Fulfillment: We use your information to process and fulfill your orders.
  • Website Improvement: We analyze visitor information to improve our website and customer experience.
  • Spam Detection: To ensure the quality of our service, we use AI from Google to detect and prevent spam.

3. Data Protection

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.

4. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at info@freshhub.ug.

5. Sharing of Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.

6. Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.

7. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

  • Email: info@freshhub.ug
  • Address: Jilani Shopping Centre, Kisaasi-Kyanja Road, Kampala, Uganda