Returns and Refund Policy for Fresh Hub

Last Updated: 14 Dec 2023

Thank you for dining with Fresh Hub, accessible at freshhub.ug. We strive to ensure that every meal delivered to you is of the highest quality. However, we understand that sometimes things may not go as planned. This policy outlines our procedures for returns and refunds.

1. Eligibility for Returns and Refunds

  • Spoiled or Damaged Food: If you receive food that is spoiled or damaged, you are eligible for a return and refund.
  • Incorrect Order: If you receive an incorrect order, you are eligible for a return and refund.

2. Evidence Requirement

  • To process a refund for spoiled or damaged food, we require photographic evidence of the issue. Please send this evidence to info@freshhub.ug within 2 hours of receiving your order.

3. Refund Process

  • Inspection: Upon receiving your complaint and evidence, we will inspect it and notify you of the approval or rejection of your refund.
  • Refund Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

5. Exclusions

  • Change of Mind: Please note that we cannot accept returns or offer refunds if you change your mind about an order.
  • Late Delivery: While we strive for timely delivery, refunds will not be provided for delays outside our control.

6. Contact Us

For any questions or complaints regarding your order, please contact us at: